Frequently Asked Questions (FAQs)

Q: Which countries does ship to?

A: We currently deliver to Canada and USA, and we are continuously expanding to new countries.

Q: What is the standard delivery timeframe?

A: Our standard delivery timeframe is typically 5-7 business days from the date of dispatch, not including any additional time required for customs clearance. Please note that delivery services are not available on weekends or national holidays.

Q: When could an item be available for you?

A: We maintain a large inventory of our products, but certain seasonal items may sell out from time to time. Availability of such items is dependent on many factors. If you find that an item you are interested in is currently sold out, please don't hesitate to contact us. We will notify you as soon as it becomes available again.

Q: What happens if my items are damaged during transit?

A: In the event that your items are damaged during transit, we will either provide a refund or replacement in accordance with our return policy. The course of action taken will depend on the extent of the damage incurred.

Q: Can I receive a refund if I cancel my order?

A: If you cancel your order within 3 hours of placing it, we will issue a refund. If we have not yet started processing your order, we may also offer a refund. Please note that any requests to amend or cancel an order must be made within 3 hours of placing it.

Q: When should I consider the order is placed?

A: An order confirmation containing the list of items in your order will be sent to your email address on record.

Q: If you have any complaints:

A: you can contact us anytime using one of several methods, including our toll-free number at +1 888 7055 101, our email address at  our Facebook messenger chat, WhatsApp, or the live chat feature on our website. We are available 24/7 to assist you.

Q: If we are in need of any other items other than on your website will you deliver them

A: To suggest a product, visit the "Your Product Ideas" page and fill out the form with your contact information. Be sure to include specific details about the product you are seeking, as the more information you provide, the better equipped we will be to locate it for you. Finally, submit your request to us.

Q: Will you provide any sample for the eatery and return gifts before placing an order?

A: Unfortunately, we do not offer samples for either our food items or return gifts at this time. However, we want to assure you that we take great care in accurately representing our return gifts, and we only source our food items from reputable sellers.

Q: Do I need to pay extra for taxes or customs?

A: The order price is inclusive of taxes and customs.

Q: Liabilities of DealsWagon.

A: DealsWagon is providing a platform for the sellers internationally to sell their products on our website. DealsWagon is not liable for any products and respective shipping. DealsWagon will only provide the supporting services to customers and sellers.

Q: How to contact DealsWagon

A: Email -

B: Toll-free No. - (+1 888 7055 101)